Our aim in dealing with your accident claim, is to offer
old-fashioned personal service but in a modern and efficient
way. This means that
and computers to help us to handle your claim, but you can
still telephone and speak to a real person if you need to!
We have a helpful and dedicated team of staff who are here
to help with your claim and to deal with the non-legal queries
you may have, in plain English and with no complicated jargon.
However, many busy people find that they are happy to deal
with their claim by e-mail, post and telephone and in
cases that is no problem!
Because of modern technology we have clients throughout the
whole of England & Wales and distance is no object to
dealing with your claim.
Many firms offer a so called '24 hour' service. In actual
fact, what you often get is simply someone taking a message
to pass on! We therefore do not pretend to be available 'round
the clock' and our office opening hours are 9.30am to 5.00pm,
Monday to Friday. However, we do know that not everyone is
able to contact us during these times. We therefore do have
an answering service and will arrange to call you back
outside office hours if necessary. Alternatively, you can
contact us by e-mail, fax or post.
We hope that you will find all of our staff helpful and
friendly. We pride ourselves on our good reputation and recommendations
from clients can be found at "what