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Our aim is to offer old-fashioned personal service but in
a modern and efficient way. This means that we use e-mail
and computers to help us to handle your claim, but you can
still telephone and speak to a real person if you need to!
However, many busy people find that they are happy to deal
with their claim by e-mail, post and telephone and in most
cases that is no problem!
Because of modern technology we have clients throughout the
whole of England & Wales and distance is no object to
dealing with your claim.
Many firms offer a so called '24 hour' service. In actual
fact, what you often get is simply someone taking a message
to pass on! We therefore do not pretend to be available 'round
the clock' and our office opening hours are 9.30am to 5.00pm,
Monday to Friday. However, we do know that not everyone is
able to contact us during these times. We therefore do have
an answering service and will arrange to call you back
outside office hours if necessary. Alternatively, you can
contact us by e-mail, fax or post.
We hope that you will find all of our staff helpful and friendly.
We pride ourselves on our good reputation and recommendations
from clients can be made available on request.
What do I need to know about accident
claims generally?
There are many circumstances in which you can claim compensation
if you have had an accident. However, it is important to remember
that sometimes an accident is just that - an accident! In
most circumstances in England & Wales you can only claim
compensation if someone is legally to blame
for your accident.
You must also have suffered some actual loss: damage to
your belongings and/or injury. Under English law you cannot
claim just for the nasty experience of being involved in
an
accident. We deal with some very serious injury claims, but
also with numerous minor ones - you may be surprised at just
how much a few cuts, bruising and aches are worth. Contact
us for advice if you are in any doubt and see our small
claims page.
There are many different circumstances where you someone
may be to blame for an accident you have suffered. We have
tried to give some general advice below about the types of
accident you may suffer. If in doubt, please feel free to
e-mail or telephone us for advice about whether you may have
a claim.
What if fault for the accident isn't
clear cut?
We
will still offer advice and assistance on a 'no commitment'
basis. Even if the accident is partly your fault, you may
still be able to claim subject to contributory
negligence. If you think you may have a claim, please
call or e-mail us - we will offer frank advice, with
no legal
jargon, and you've got nothing to lose.
What does it cost?
If we are satisfied that you have a good potential claim,
we will deal with it on what is frequently called a 'no
win, no fee' basis. You will not have to pay out any money
to pursue your claim.
The official name for this agreement is a conditional fee
agreement. The general rule in civil court cases is that the
loser in the case pays the winner's legal fees. In other words,
if you win your case, the other party (or, more usually, their
insurers) will not only pay you compensation, ("damages"),
but will also pay our fees incurred in pursuing the case and
the disbursements, (such as court and barristers' fees etc).
Conditional fees do not change this basic system, they just
mean that if you lose your case, we will do not get paid for
the work we have done. This can be a substantial amount, and
so we are also taking a risk and therefore have to be satisfied
that you have a good claim.
In return for taking the risk of not being paid for the work
we do, we are entitled to charge a success fee if you do win.
The success fee is calculated as a percentage of our bill.
The success fee is also payable by the other party not
by you. Effectively, therefore, although a success
fee is charged, you will not have to pay it and we will not
deduct anything from your compensation (except for untraced
driver claims)
What do I need to do?
Just
complete the online
accident form. We will respond within 2 working days
telling you if we think you have a good claim and whether
we are willing to take it on. There is no obligation at
that stage. You then tell us if you wish to proceed and
at that stage we will formally accept your claim and will
write to you confirming and sending full information.
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