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General Advice

General advice about making a claim

Our aim is to offer old-fashioned personal service but in a modern and efficient way. This means that we use e-mail and computers to help us to handle your claim, but you can still telephone and speak to a real person if you need to! However, many busy people find that they are happy to deal with their claim by e-mail, post and telephone and in most cases that is no problem!

Because of modern technology we have clients throughout the whole of England & Wales and distance is no object to dealing with your claim.

Many firms offer a so called ‘24 hour’ service. In actual fact, what you often get is simply someone taking a message to pass on! We therefore do not pretend to be available ‘round the clock’ and our office opening hours are 9.30am to 5.00pm, Monday to Friday. However, we do know that not everyone is able to contact us during these times. We therefore do have an answering service and will arrange to call you back outside office hours if necessary. Alternatively, you can contact us by e-mail, fax or post.

We hope that you will find all of our staff helpful and friendly. We pride ourselves on our good reputation and recommendations from clients can be made available on request.

What do I need to know about accident claims generally?

There are many circumstances in which you can claim compensation if you have had an accident. However, it is important to remember that sometimes an accident is just that - an accident! In most circumstances in England & Wales you can only claim compensation if someone is legally to blame for your accident.

You must also have suffered some actual loss: damage to your belongings and/or injury. Under English law you cannot claim just for the nasty experience of being involved in an accident. We deal with some very serious injury claims, but also with numerous minor ones - you may be surprised at just how much a few cuts, bruising and aches are worth. Contact us for advice if you are in any doubt and see our small claims page.

There are many different circumstances where you someone may be to blame for an accident you have suffered. We have tried to give some general advice below about the types of accident you may suffer. If in doubt, please feel free to e-mail or telephone us for advice about whether you may have a claim.

What if fault for the accident isn’t clear cut?

We will still offer advice and assistance on a ‘no commitment’ basis. Even if the accident is partly your fault, you may still be able to claim subject to contributory negligence. If you think you may have a claim, please call or e-mail us - we will offer frank advice, with no legal jargon, and you’ve got nothing to lose.

What does it cost?

If we are satisfied that you have a good potential claim, we will deal with it on what is frequently called a ‘no win, no fee’ basis. You will not have to pay any money up front to pursue your claim.

The official name for this agreement is a conditional fee agreement. The general rule in civil court cases is that the loser in the case pays the winner’s legal fees. In other words, if you win your case, the other party (or, more usually, their insurers) will not only pay you compensation, (“damages”), but will also pay our fees incurred in pursuing the case and the disbursements, (such as court and barristers’ fees etc). Conditional fees do not change this basic system, they just mean that if you lose your case, we will do not get paid for the work we have done. This can be a substantial amount, and so we are also taking a risk and therefore have to be satisfied that you have a good claim.

In return for taking the risk of not being paid for the work we do for you, we are entitled to charge a success fee if you win. For accidents occurring up to 31 March 2013, this success fee will be paid by the opponent’s insurers and not by you. For accidents occurring after 1 April 2013, the success fee is no longer payable by the other party. This would be discussed with you from the outset.

We can also act for you even if you have legal expenses cover under an existing insurance policy, because you have a legal right to choose your own solicitor. You do not have to settle with having one appointed for you. If you are in any doubt, please contact us before you speak to your insurer.

(*separate rules apply for untraced driver claims).

What do I need to do?

Just complete the online accident form. We will respond within 2 working days telling you if we think you have a good claim and whether we are willing to take it on. There is no obligation at that stage. You then tell us if you wish to proceed and at that stage we will formally accept your claim and will write to you confirming and sending full information.

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